Shipping & Returns

Shipping:

We ship worldwide.

All orders will ship within 7 business days, unless it is a Pre-Order item. Pre-Orders can take up to 2-3 weeks to ship out. Shoes take 3-6 weeks to ship out. Expedited shipping is available at an additional cost, please email us at info@downtownvirgo.com to inquire.

Please note orders are not processed or picked up on the weekends. If an item is ordered between Friday after 5 PM to Sunday, it will not start processing until Monday. Once your order is shipped you will be provided a tracking number via email. All orders are shipped using USPS (United States Postal Service). After your order is processed and shipped, it can take up to 24 hours for tracking updates to show up in the system.

If you are ordering shoes, please keep in mind that shipping may take an additional 2 weeks for processing as they are custom ordered.

Most of our items are available for expedited shipping. To check eligibility for an item, please email: info@downtownvirgo.com

Customs and Taxes:

Packages may be delayed due to unexpected circumstances such as random custom inspections, or other unknown reasons.
Customs, import taxes, tariffs and item seizures are the sole responsibility of the customers.

 Unclaimed Orders:

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 15USD redelivery fee to cover postage costs.

 Separate Packages:

In some instances, an order may be split into different packages for any of the following reasons:

  • We want to ensure a speedier delivery
  • Certain items may be on backorder
  • Weight restrictions
  • Different warehouse location 

 Tracking:

Tracking numbers are updated Monday thru Friday at 11 A.M to 5 P.M. Tracking updates will be emailed upon availability and can be viewed at any time online in your customer account.

Notes:

Shipping costs are non-refundable. Please be aware of our shipping policy prior to making your order. Shipping price includes tracking information and package insurance.

If it is being claimed that packages have not been received after the 7 business days disclaimer and estimated shipping time, the tracking number provided will be checked by us. If USPS has marked package as delivered, then we are not responsible.

Please be aware that International orders placed without a valid Phone Number could be retained at customs.

We are not responsible for any lost, stolen, or damaged packages.

Returns:

We do not accept returns. All purchases are FINAL SALE. If there is anything wrong with your order, you can return your product(s) for store credit.

Orders cannot be cancelled after 24 hours. No refunds, only exchanges or store credit.

Final Sale Items (Non Returnable/Exchangeable):

  • SWIMWEAR
  • ITEMS ON SALE
  • ACCESSORIES